Help Centre
Frequently asked questions.
Everything you need to know about your order. We are happy to help you at every step of the process.
How long does delivery take?+
Orders are dispatched within 1-2 business days and typically arrive within 5-8 business days. Delivery is free on every order, always.
Is delivery really free?+
Yes - free delivery on every order, no minimum spend, no hidden charges.
How do I track my order?+
You will receive a dispatch confirmation email with your tracking number once your order has been sent.
My order has not arrived - what do I do?+
If your order has not arrived within 10 business days of dispatch, please contact us at officialgloviaa@gmail.com with your order number.
Can I change or cancel my order after placing it?+
Contact us at officialgloviaa@gmail.com as soon as possible and we will do our best to help before dispatch.
Do you accept returns?+
Yes - we accept free returns within 14 days of receiving your order. Contact us at officialgloviaa@gmail.com and we will send you a prepaid return label.
Can I return an opened product?+
For hygiene reasons we cannot accept returns of products that have been opened or used, unless the product is faulty.
How long does a refund take?+
Once we have received and inspected your return, we will process your refund within 14 days to your original payment method.
My product arrived damaged - what do I do?+
Contact us at officialgloviaa@gmail.com within 30 days with your order number and a photo of the damage and we will arrange a replacement or full refund.